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1616 S Spencer Ave.
Indianapolis IN 46203
(317) 955-8444

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Terms and Shipping Information

Discounts.

All mold prices listed are already discounted. They will range from 20% to 25% depending on the manufacturer. See each individual mold for the appropriate discount. There is a column in the mold listing showing your discount. Sometimes a particular brand of mold is made by different manufacturers giving different discounts. An example of this is the Byron brand, different molds being made by 3 different manufacturers.

Kilns typically have a 20% discount. As with the molds, the suggested retail price and your discounted price are displayed. In regards to all other items, if there is a discount, it will be stated next to the item. Large quantities may possibly be discounted more- check with us first.

Orders from Outside the United States.

We accept orders from anywhere in the world for delivery only to a U.S. address..You may have us ship to a friend or forwarding company in the U.S. that will ship the items out of the country to you. Payment is to be in U.S. Dollars.

Shipping Charges. and Submitting Money.

We only accept on-line orders. We do not accept telephone orders so that accuracy is not compromised.

We accept credit and debit cards and money orders drawn on U.S. Banks & Post Offices as payment for your purchases. These must clear before you order is processed.

Submit money orders in the following way: Place your order on-line, indicating your way of payment is money order. You will receive an email stating how much to include for estimated shipping & handling. Mail us the money order. Have the money order made out to Indiana Ceramic Supply, 1616 S. Spencer Ave, Indianapolis IN 46203.

SHIPPING COSTS:

  • Books & Catalogs. Shipping charges for your entire book / catalog order is $7.00 for orders up to $25 and $14 for orders over $25.
  • Molds and Kilns. Actual cost of shipping & handling will be ultimately charged. When your order is placed we will first charge you an estimated shipping & handling charge. This amount will be adjusted by either refunding or charging you more when we receive the bill from the manufacturer.

    All molds and kilns are shipped to you directly from the manufacturer.

    Note that these shipping amounts are approximate and are figured only for deliveries to the Continental United States. You must double these rates for Hawaii and Alaska. We do not ship to U.S. territories nor to anyone residing outside the United States including military addresses overseas except for books & catalogs. Remember that any excess shipping that you have paid will be refunded to you by check or credit card.

    Order Size Estimated Shipping of Molds
    $1 - $26 $21
    $27 - $40 80% of the total
    $41 - $60 70% of your order
    $61 - $150 60% of your order
    $150-299 50% of the total
    $300 up 40% of the total

    All orders by credit/debit card are processed quickly. If paying by another means, your order will not be processed until we receive your Money Order. If we do not receive payment from you within 21 days of your order, your order will be canceled. If we do not receive payment within this 21 days and you did not contact us to cancel the order, then we will not accept any more orders from you where you state that you will be paying by money order. You then must pay by credit/debit card only.


Guarantee.

  • Insurance/Breakage. Mold and Kiln shipments are insured for the full amount of the order. Breakage in shipment must be reported and substantiated immediately to us so that we can replace the mold or kiln. It is best to email us about the problem so that we can forward it to the manufacturer.
  • Returns/Credits. You may cancel any part of your order before your order is shipped. After your order is shipped, the sale is final. There are no refunds or returns. If an item is defective, it is the manufacturer's responsiblity to replace or repair it or, at their option, tell us to refund your money. You must notify us or the manufacturer about the problem. Items returned to us will be considered as gifts and you will not be reimbursed. If you ordered the wrong item or changed your mind, you are stuck with your order. If the item is received damaged and you did not claim it damaged within one week from your receipt, you may be charged for repair or replacement. Upon timely notification to us or the mold company, molds damaged in shipment are replaced by the manufacturer without your having to ship the mold back. Kilns that are damaged in shipment or defective are taken care of by the kiln manufacturer.

Order Confirmation.

If you have given us a correct email address, you will receive a confirmation of your order as soon as you submit your order. This is a computer-generated receipt issued by the company that processes our online orders. We receive your order by email from that company and then we compute your shipping & handling estimate and email you a pending receipt. Books & catalogs are shipped within 2 weeks and you are notified of the shipment by email.


  • We Accept
    We Accept Master Card, Visa and Discover Card